Your information, and what you can do with it — all in one place.
This is where you can see what we do with your personal information and take control of it. You can change your cookie settings, update what marketing you receive, ask for a copy of your records, or ask us to correct or delete something. Most of it takes a couple of minutes.
Nothing you do here will ever affect the care you receive from us.
If you would rather just talk to someone, email [email protected] or call +44 7586 131 840 and we will take it from there.
Cookies are small files our website stores on your device. Some are essential — the site will not work properly without them. Others help us understand how the site is used, or make the advertising you see elsewhere more relevant. The non-essential ones are only ever used if you agree.
Use the Manage Cookies option on this page to turn categories on or off at any time. You can also control cookies through your browser settings, though turning everything off may stop parts of our website working.
Our Cookie Policy lists every cookie we use and explains what each one does.
We would like to keep you up to date with our treatments, clinics and offers — but only if you want us to. You decide what you receive and how.
Update your preferences on this page, click the unsubscribe link at the bottom of any marketing email, or email us at [email protected]. We action opt-outs as quickly as we can, though it can take a few days to work through our systems, so you may receive something already in the queue.
We never use your medical information to decide what marketing to send you, and we never share your clinical information with advertising platforms.
You are entitled to a copy of the personal information we hold about you, including your medical records. It is normally free.
Email [email protected], or write to Dr Ducu Clinics, 199 Gloucester Terrace, London W2 6LD. Tell us your full name, date of birth, the contact details we hold for you, and what you would like — everything, or a particular treatment, date or document.
Someone else can make a request on your behalf — a family member, a friend, a solicitor — but we will need your written authority first, because your care is confidential.
Your clinical record includes your consultation notes, treatment plans, consent forms, prescriptions, correspondence and the photographs taken as part of your care. You can ask for a copy at any time, using the process above.
If you think something in your record is wrong, tell us and we will look into it. Where a clinical entry is disputed we will record your comments alongside it rather than removing the original, because a medical record has to show what was known and decided at the time. That is a protection for you as much as for us.
We are required to keep medical records for a minimum of eight years after your last treatment, and until the 25th birthday of anyone treated under 18, so we cannot delete a clinical record before then even if you ask us to. Everything else we hold, we will delete on request where we have no good reason to keep it.
We take before and after photographs as part of your clinical record. Those stay in your record and are not used for anything else.
Using your photographs, video or testimonial in our marketing is a separate matter and always optional. We only do it if you have signed a specific consent form, and saying no has no effect on your treatment or its price.
Model and media releases. This is different if you have signed a separate model or media release agreement with us — for example where you took part in a shoot or campaign as a contracted or paid model. In that case the material is licensed to us on the terms of that agreement, and those terms govern how it may continue to be used, which may differ from what is described above. If you are not sure which applies to you, email [email protected] and we will check and tell you.
Email [email protected] and tell us what is wrong or what you would like removed, and we will deal with it. You can also ask us to pause our use of your information while we look into a query about it.
Where we cannot do what you have asked — usually because we are required to keep something — we will explain why rather than simply declining.
Everything on this page comes from rights you have under UK data protection law. In summary, you have the right to be informed about how your data is used, to get a copy of it, to have it corrected, to have it deleted, to restrict or object to how we use it, to have it transferred to another provider, and to withdraw consent at any time.
Our Privacy Notice sets each of these out in full, together with what information we collect, why, who we share it with, and how long we keep it.
If you have a question about your information, or you are unhappy with how we have handled it, please tell us first — we would like the chance to put it right. Email [email protected] or call +44 7586 131 840.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:
Complaining to us or to the ICO will never affect the care you receive.
Permission to use patient photographs, video or testimonials publicly is separate from consent to treatment. We explain the intended uses and obtain specific consent.
Where publication relies on your consent, you may withdraw it without affecting your care. We will stop future consent-based use and remove material under our control as soon as reasonably possible. Copies already distributed or made by others may not be recoverable.
A model or media agreement does not remove your statutory rights or our duties of patient confidentiality. Clinical records are retained separately where there is a lawful reason.
This page was last updated on 15 September 2026.
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