Please read these terms before booking. By booking an appointment, paying a deposit or proceeding with treatment, you accept them.
Dr Ducu Clinics is the trading name of NKD Medical Ltd, a company registered in England and Wales under company number 12326333, whose registered office is at 199 Gloucester Terrace, London, England, W2 6LD. Where you book treatment with us, your contract is with the company named on your booking confirmation and invoice.
Our clinics are at 199 Gloucester Terrace, London W2.
Our clinics are registered with the Care Quality Commission. Our Medical Director, Dr Ducu Botoaca, is registered with the General Medical Council. You can check the registration of any of our clinicians on their regulator’s public register.
You can contact us at [email protected] or on +44 7586 131 840.
Under 18. We do not treat anyone under the age of 18 for cosmetic purposes in any circumstances. In England it is a criminal offence to administer botulinum toxin or cosmetic fillers for cosmetic purposes to a person under 18, and it is also an offence to book or make arrangements for such treatment. Consent from a parent or guardian makes no difference to this and we cannot accept it.
Age 21 and over. All our treatments, surgical and non-surgical, are available only to patients aged 21 and over. We do not book or treat anyone under 21.
Identification. We may ask to see valid photographic identification showing your date of birth before your consultation or treatment, and we may decline to proceed if it is not produced. We ask everyone, and it is not a comment on how old you look.
Capacity. All treatment requires the informed consent of the patient. Where we have any doubt about a patient’s capacity to give that consent, we will postpone treatment.
Consultation. Every treatment begins with a consultation with the doctor, who will assess your medical history, discuss what you are hoping to achieve, and determine whether the treatment you are considering is clinically appropriate and safe for you. The consultation fee is £500. It is deducted in full from the cost of any treatment you subsequently have with us.
We cannot guarantee that you will be found suitable for the treatment you have chosen. Suitability depends on your health, your medical history, any medication you take, treatments you have had previously, and our clinical judgement as to what is in your interest.
Where you have had a treatment with us before and wish to book that treatment directly, the deposit relates to the consultation for that treatment and the balance is payable before the procedure.
VAT. All prices we quote are in pounds sterling and include VAT where VAT is chargeable. Treatment carried out for a therapeutic medical purpose by a registered health professional is exempt from VAT; treatment carried out for purely cosmetic purposes is standard-rated. The doctor will confirm which applies to you at your consultation, and the price you are quoted after that consultation is the price you will pay.
Payment for treatment is made before the procedure begins, and in every case after a consultation has taken place.
All prices for treatments, services and products are subject to change without prior notice. We are not obliged to honour a price shown on marketing material, printed documents or previous communications that is no longer current.
Where we give you a written quotation following your consultation, that price is held for 60 days. If you book and pay a deposit within that period, the quoted price applies to your treatment even if our published prices change in the meantime.
A deposit is required to secure every appointment and procedure date. Your deposit secures a specific appointment time, during which we decline other bookings, and it is applied in full against the cost of your treatment.
Once your deposit has been received you have twelve months in which to schedule your procedure for any available date. If you are unable to book within that period, contact us and we will extend it where there is a good reason to do so.
Deposits are not transferable between patients, and are not transferable between appointments unless we agree otherwise in writing.
Deposits and payments. All deposits and payments made to the clinic are non-refundable.
Before you pay, please make sure you are able to attend on the date and at the time you have chosen, and please read our cancellation and rescheduling terms at section 7.
Medical unsuitability — the exception. Where, following assessment by the doctor, you are found not to be medically suitable for the treatment you have booked, we will make a refund. A refund in these circumstances may be partial rather than full, because the consultation and clinical assessment have taken place and that clinical time has been used. We will determine the amount to be refunded and will explain in writing how it has been calculated. You may choose to have the amount held as a credit towards a different treatment instead.
Bookings made online or by telephone. Where you booked online or by telephone, you have a statutory right to cancel within 14 days of booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin providing services within that period and then cancel, we may charge a proportionate amount for work already carried out. Once your treatment has been fully performed, this right no longer applies. To cancel, write to us at [email protected] quoting your name and appointment date.
Treatments and services are not transferable to other individuals or to other clinics.
Nothing in these terms affects your statutory rights.
All requests to cancel or reschedule must be made in writing, by email or otherwise.
Where you give the required notice, we will reschedule your appointment and carry your deposit across to the new date.
Where less than the required notice is given, your deposit will be forfeited and a new deposit will be required to secure another date. The amount retained represents a genuine estimate of the direct costs and losses we incur, including administrative preparation, pre-operative assessment, and reserved clinical and theatre time that we are unable to fill at short notice.
Where you are unable to attend because of serious illness, bereavement or an emergency, please contact us as soon as you are able. We will consider transferring your deposit to a new date and we will not unreasonably refuse.
Payment of a deposit confirms your acceptance of this policy. This does not affect your statutory rights.
Fees. Sedation is provided by an independent sedation provider working with the clinic. 50% of the sedation fee is payable when your date is confirmed, and the balance before your procedure. Sedation fees are payable in advance and are not transferable.
Cancellation. Sedation bookings require 14 days’ notice to cancel or reschedule. Where less notice is given, we will retain so much of the sedation fee as is needed to cover the fees payable to the sedation provider and any other costs we are unable to recover.
Preparation — please read carefully. You must not eat or drink for the period we tell you before your procedure, and you must arrange for a responsible adult to collect you, take you home and stay with you overnight. You must not drive, operate machinery, sign legal documents or care for dependants alone for 24 hours afterwards.
If you arrive having eaten, we cannot proceed. If you are unable to arrange for someone to accompany you, we can provide a nurse to accompany you home at an additional cost. Please contact our team in advance to arrange this.
We allow a grace period of 15 minutes. If you arrive more than 15 minutes after your appointment time we will do our best to see you, but we may not be able to, because the time reserved for you is finite and other patients are waiting.
Where you arrive late we may, at our discretion, proceed with a shortened appointment where it is clinically appropriate to do so, or reschedule your appointment to the next available date.
Where we have to reschedule because of late arrival, we will treat it as a cancellation on the day and the terms at section 7 will apply. We might require another deposit to secure the new appointment.
If you know you are running late, please call us. We can often move things around if we hear from you before your appointment time.
If you do not attend a scheduled appointment and have not given prior written notice, this is treated as a non-attendance. Your deposit will be forfeited and no credit or entitlement to reschedule will arise, save in exceptional circumstances, which we will consider on request.
All treatments are subject to medical suitability following a consultation with a qualified practitioner. We reserve the right to decline or postpone any treatment if, in our professional judgement, it is not clinically appropriate, not safe, or not in your best interest. This includes declining on the day of treatment. No treatment is guaranteed until a consultation has taken place and suitability has been confirmed.
Before deciding whether to proceed, please make sure you have a complete and thorough understanding of every aspect of your chosen procedure. Ask us any question you have. You may decline treatment at any time, without giving a reason, if you do not consider it to be in your best interest.
All medical and aesthetic procedures carry inherent risks, including but not limited to discomfort, bruising, swelling, infection, adverse reactions, asymmetry, unsatisfactory results, or the need for further treatment. While we are committed to providing our services with reasonable care, skill and professional standards, we do not and cannot guarantee any specific outcome, result or aesthetic appearance. Individual results vary depending on numerous factors outside our control.
By proceeding with treatment, you confirm that you have been fully informed of the nature, benefits, limitations and risks of the procedure, that you have had the opportunity to ask questions, and that you consent voluntarily with a full understanding that complications may occur. These terms are supplementary to, and do not replace, the consent form you sign for your treatment.
To be treated safely, you must give us complete and accurate information. In particular you must tell us about:
Dermal fillers can remain in the tissue for years and are not always visible or palpable. If you do not tell us about previous filler, we may not be able to treat you safely. If you are not certain what was used or where, tell us that — uncertainty is useful information and we can work with it.
You must also follow the pre-treatment and aftercare instructions we give you, attend your review appointments, and tell us promptly if anything concerns you after treatment.
We rely on the information you give us. Where treatment causes harm because relevant information was not disclosed to us, or because aftercare instructions were not followed, we are not responsible for that harm, and any corrective treatment will be chargeable. Nothing in this section limits our liability for our own negligence.
What is included. The price of your treatment includes your treatment, the aftercare instructions we give you, and the review appointments described below. It does not include additional treatment, further product, or revision procedures unless we have specifically agreed that in writing.
Review appointments. We will offer you a review appointment at 3 weeks for injectable treatments; at 6 and 12 months for hair transplant procedures; and at 3 and 6 months for the Skintight™ procedure. Review appointments are free of charge. Please attend them — they are how we identify a problem early.
Aftercare instructions. You will be given written aftercare instructions. Following them is an important part of your result and of your safety. Where a problem arises because aftercare instructions were not followed, any corrective treatment will be chargeable.
Adjustments. Where, at your review appointment, the treating clinician considers that a small adjustment is clinically appropriate to correct asymmetry and achieve the result discussed at your consultation, we will carry it out. This does not apply where you have changed what you want, where the original result was as discussed, or where a further full treatment is required.
Revision. Aesthetic results vary between individuals and no outcome can be guaranteed. Where you are unhappy with your result, please come and see us: we will assess you, explain what we think happened, and tell you what can and cannot be improved. Where revision is appropriate we will quote for it. We do not carry out revision procedures free of charge as a matter of course, but we will always consider the circumstances, and where something has gone wrong on our side we will put it right at our cost.
Hair transplant procedures. Hair growth after transplantation is gradual and is normally assessed at 12 months. We do not assess or quote for a revision procedure before that point.
All injectable treatments require a consultation with a prescribing clinician, who will assess whether treatment is clinically appropriate for you. We do not prescribe or supply injectable medicines without a face-to-face assessment.
The quantity of product used is determined by the treating clinician on clinical grounds, taking into account your anatomy, your medical history and what can be achieved safely. It is not determined by the amount you have paid for, and we will not use more product than is safe.
Eligibility for the DBL™ filler tier is determined by the amount paid in one payment, not by the accumulated total of filler administered across separate sessions. The only exception is where unexpected skin laxity or a fitting problem is identified at the time of treatment, in which case the agreed rate is honoured.
Where more product is needed than your booking covers, we will tell you the additional cost before we proceed, and you may decline.
Where a package or a set quantity of product has been purchased for a single appointment, it is intended to be used in that appointment. Product that has been opened or prepared for you cannot be stored, reused or transferred, and cannot be refunded. Packages cannot be split across appointments.
Prices for injectable treatments are confirmed to you individually following your consultation. We do not advertise prices for prescription-only medicines.
When you purchase a course of treatments you receive a discounted rate. Prices quoted on our website are based on pre-paying for a course. Payment must be made in advance, and photographic identification may be requested.
Please tell our staff at the time of booking, and again on arrival at each appointment, if any area has been removed from your package. No reduction in price is available where areas have been removed from a package.
We will remind you before your course expires. If you have sessions remaining at that point, contact us: we will normally extend the period where there is a good reason, including illness, pregnancy, or a clinical reason for pausing treatment.
Prepaid courses are personal to you and are not transferable to another individual, to another treatment area, or to another clinic.
2 working days’ notice is required to cancel a prepaid appointment. If you cancel within 2 working days, or do not attend, that treatment will be forfeited. By purchasing prepaid treatments you agree to these terms.
From time to time we run promotional offers. Each offer is published with its own terms — what it covers, what it costs and when it ends — and those terms apply to that offer.
The terms of our current Black Friday offer are set out in Black Friday Offer – Terms and Conditions at the end of this page.
Unless the offer says otherwise, the following apply to all of our offers:
We accept cash, Visa, Visa Debit, Mastercard, American Express and bank transfer.
We are committed to providing a safe, respectful and professional environment for our staff and our patients. Abusive, aggressive, bullying or threatening behaviour — in person, over the telephone, by email or online — will not be tolerated.
Where such behaviour occurs, we may end the appointment immediately, decline to provide further treatment, cancel future appointments, and ask the individual to leave the premises or remove them from our online platforms. Where we end our relationship with a patient on this basis, we will refund any amounts paid for treatment that has not yet been provided, less any amount properly retained under our cancellation terms. Where behaviour is unlawful, we may report it to the police or other relevant authorities and take legal action.
Eligibility. Dr Ducu Academy offers masterclasses and courses exclusively for doctors, nurses and other medical professionals. By booking, you confirm that you are a registered healthcare professional entitled to practise in your own country, that you hold current professional indemnity insurance, and that attendance is lawful where you practise. We may ask for evidence and may decline or cancel a booking without it.
Compliance with local regulations. It is your responsibility to verify that attending our courses complies with the regulations in your country. We assume no responsibility for verifying your eligibility beyond the stated course requirements. By enrolling, you confirm your compliance with the medical regulations applicable to you.
Diplomas. We provide a diploma of participation and a diploma of completion to those who attend and complete our training programmes. These certify attendance and completion only. They do not confer any formal medical qualification or licence, do not entitle you to obtain insurance, and do not give you the right to practise. Our courses are Continued Professional Development: they demonstrate how a procedure is carried out safely. We are not a regulated body and cannot offer accreditation.
Course cancellations. Course fees and deposits are subject to the cancellation terms at section 7. Within the time slot allocated to a confirmed course booking we decline other bookings, and deposits are therefore non-refundable in the event of cancellation or non-attendance. Where a course is cancelled by us, delegates receive a full refund of course fees. We are not responsible for travel or accommodation costs, and we recommend that delegates arrange appropriate travel insurance.
Model patients. Where a masterclass involves treatment of live models, those models are patients of the clinic, are consented separately, and are treated by or under the direct supervision of our clinicians. Delegates may observe or participate only to the extent that the supervising clinician permits and the model has consented to.
Recording and materials. Course materials, presentations, protocols and videos remain our property. Delegates may not photograph, film or audio-record any part of a course, or any patient or model, without our prior written permission, and may not reproduce or share course materials.
Confidentiality. Anything you see or hear about a patient or model during a course is confidential and must not be repeated or recorded.
Indemnity. You are responsible for your own clinical practice after the course. You agree to indemnify us against any claim arising from procedures you perform following attendance.
We offer ultrasound evaluation to help identify the presence and location of dermal filler. It is carried out by our clinicians as an aid to planning treatment. It is not a radiological examination, it is not reported by a radiologist, and it is not a diagnostic imaging service.
Ultrasound cannot reliably detect every product or every deposit, and a scan that shows nothing does not prove that no filler is present. We will explain what we can and cannot see, and what it means for your treatment. Where a full diagnostic assessment is needed we will tell you and can refer you. We carry out this evaluation with reasonable care and skill, and its findings should be understood in the light of these limitations.
All trade marks, brand names, protocols, treatment names, written materials, images and other content used by Dr Ducu Clinics are owned by or licensed to us. Nothing on our website or in these terms gives you any right to use them.
We want to know if something has gone wrong. Most concerns are resolved quickly by speaking to the person treating you or to the clinic manager, and we would always rather hear from you first. Our full complaints procedure is set out in our Policy & Procedures.
Changes to these terms. We may update these terms from time to time. The version in force at the date of your booking applies to that booking. We will tell you in advance of any change that affects a booking you have already made, and if you do not accept it you may cancel and receive a full refund.
Events outside our control. If we are unable to provide treatment because of something outside our reasonable control — including clinician illness, failure of utilities or equipment, restrictions imposed by a public authority, or failure of supply of a medicine or product — we will contact you as soon as possible and offer you the choice of rescheduling or a full refund of amounts paid for treatment not provided. We are not liable for any other loss you suffer as a result, including travel or accommodation costs.
Severability. If any part of these terms is found to be unlawful or unenforceable, the rest of them remain in force.
The whole agreement. These terms, together with your consent form, your treatment plan and your booking confirmation, form the agreement between us. Where they conflict, your signed consent form and treatment plan take precedence on clinical matters and these terms on commercial ones.
Transfer. We may transfer our rights and obligations under these terms to another business, and we will tell you in writing if we do. Your rights are not affected. You may not transfer your rights to anyone else — treatment and prepaid courses are personal to you.
Third parties. No one other than you and us has any right to enforce these terms.
Insurance. We hold medical malpractice and public liability insurance. Details are available on request.
Your statutory rights. Nothing in these terms affects your rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other consumer protection legislation.
These Terms & Conditions and any dispute arising out of them are governed by the law of England and Wales. Court proceedings may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country where you live, and nothing in these terms prevents you from doing so.
If you have any questions about these terms, please contact us at [email protected] or on +44 7586 131 840.
Promotional offer
Dr. Ducu Clinics · November 2026
1.1 These terms apply to the Black Friday offer (the “Offer”) run by NKD Medical Ltd, trading as Dr. Ducu Clinics (“we”, “us”, “the clinic”). The Offer runs until 30 November 2026 (the “Offer Period”).
1.2 The Offer is available at 199 Gloucester Terrace.
1.3 These terms apply in addition to the clinic’s standard Terms and Conditions and policies at drducuclinics.com. If there is a conflict, these terms take priority for the Offer.
2.1 The Offer is open to new and existing patients aged 21 or over. We may ask for proof of age.
2.2 Every treatment is subject to a consultation and a clinical assessment by one of our practitioners. Purchasing the Offer does not guarantee that treatment will be provided.
2.3 Our practitioner may decline or change the treatment if it is not clinically suitable for you. If a treatment is declined on clinical grounds, we will refund the amount paid for that treatment in full or, if you prefer, offer a suitable alternative at the same value.
2.4 You must give accurate and complete medical information at your consultation. We may refuse treatment if information is withheld or inaccurate.
2.5 You will be given time to consider the treatment after your consultation. You are under no obligation to proceed, and you may change your mind at any time before treatment.
3.1 To claim the Offer you must pay a non-refundable deposit of £1,000 within the Offer Period.
3.2 Treatment must be carried out within 18 months of the date you paid the deposit. If you purchase 2 Offers, both treatments must be carried out within 24 months of the date you paid the deposit. After the applicable deadline the Offer price no longer applies, and any amount you have paid and not used will be forfeited.
3.3 The Offer is limited to 2 per person and is not transferable to another person. It cannot be exchanged for cash.
3.4 Appointments are subject to availability. We recommend booking early, as preferred dates and practitioners cannot be guaranteed.
3.5 Where the Offer is a course or package, all sessions must be used by the redemption deadline in clause 3.2. Unused sessions are forfeited.
4.1 The Offer cannot be combined with any other offer, discount, package price, loyalty reward or staff, friends and family rate.
4.2 The Offer does not apply to any treatment carried out by Dr. Ducu.
4.3 The Offer applies only to bookings made within the Offer Period. It cannot be applied to treatments already booked, paid for or carried out before the Offer Period.
4.4 The Offer price covers the treatment included in the Offer only. Additional product, areas or sessions recommended at consultation are charged at our standard prices, which we will confirm before you proceed.
4.5 Review or top-up appointments are not included in the Offer price.
5.1 You may reschedule an appointment in line with our Lateness, Cancellation and Rescheduling Policy. The rescheduled appointment must fall before the redemption deadline in clause 3.2.
5.2 Nothing in these terms affects your statutory rights as a consumer.
6.1 Results vary from person to person and cannot be guaranteed. Before-and-after images and testimonials show individual results only.
6.2 We may withdraw or amend the Offer at any time if necessary for reasons outside our reasonable control. Any purchase or booking already confirmed under the Offer will be honoured.
6.3 Obvious pricing or publishing errors are not binding. If one affects your booking, we will tell you and you may cancel for a full refund.
6.4 We process your personal data in line with our Privacy Policy at drducuclinics.com.
6.5 These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.
6.6 Promoter: NKD Medical Ltd, trading as Dr. Ducu Clinics, 199 Gloucester Terrace, London, W2 6LD, company number 12326333.
6.7 Questions or complaints about the Offer: [email protected] or +44 7586 131 840, Monday to Friday, 10am to 6pm.
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