Use of Website
Gift / Voucher Cards
Cancellation Policy
Promotions, Discounts and Flash Sale Campaigns
Before and After Campaigns
Laser Hair Removal Packages
Cosmetic Injections T&Cs
Refer A Friend
Refund Policy
Data and Privacy Policy

Use of Website

The use of this website is subject to the following terms of use:
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Dr. DUCU London relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors fully permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Gift Cards, Discounted Vouchers and Vouchers

These conditions apply to use of our Gift Card (gift card), issued by Dr. DUCU London. Purchasing or using the gift card means that you accept these conditions.

We may, in its complete discretion, refuse to sell gift cards to any person at any time for any reason.
If you let another person use your gift card, you must tell them that they will be bound by these conditions. The gift card may only be used to purchase goods or services at the Dr. DUCU London from which the gift card was purchased.
Gift cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new gift card and are not legal tender, account cards, credit or debit cards or securities.

Anyone holding the gift card can use its value to make purchases, so your gift card should be kept secure. If your gift card is lost or stolen, immediately report this to the Dr. DUCU London from which it was purchased. We may be able to stop gift card value being used but we take no responsibility and are not liable for any loss suffered by you because of a lost or stolen gift card.

We may replace a faulty, lost or stolen gift card at our absolute discretion. Any replacement gift card will have the same unused value (at the time of replacement). Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift cards to verification and security checks at our absolute discretion.

We may cancel any gift card, or the gift card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud in relation to a gift card. The gift card remains the property of Dr. DUCU London.

Dr. DUCU London will on occasion run discounted vouchers that can be bought as a gift for family and friends. These are not redeemable at our Dr’s Clinic. The discounted vouchers will be clearly marked differently to our standard voucher cards.

Dr. DUCU London UK Gift Vouchers expire 12 months from the date of purchase.

Cancellation Policy

Dr. DUCU London requires 48 hours’ notice to reschedule or cancel all appointments.
This is due to a high number of clients failing to notify Dr. DUCU London with sufficient notice.
All appointment slots throughout our clinics are in high demand.
If less than 48 hour’s notices are given, Dr. DUCU London will regrettably have to deduct a treatment from your course.

Booking Deposits are required for all cosmetic injection treatments booked at Dr. DUCU London.
Cosmetic injection treatments at our Doctor’s Clinic require 48-hour notice to reschedule, failure to do so will result in a deduction of the €500/£500 charge.

Your Journey at Dr. DUCU London

Dr. DUCU London is committed to exceeding your expectations with exceptional service throughout the course of your treatments.
Dr. DUCU London always strives to re-book you with the same laser specialist, so they can personally bring you through your journey.
We would recommend when booking or rescheduling your treatments to do so as far in advance as you can, so we can facilitate your every need.
Unfortunately, when booking or rescheduling appointments within a shorter timeframe we cannot always guarantee that you’ll be treated by the same laser specialist or the exact time you desire for that individual appointment.

Promotions, Discounts and Flash Sale Campaigns

Dr. DUCU London will run promotional activities from season to season.
These sales will have strict terms and conditions.
During the 20% off summer sale this discount will not apply to anti-wrinkle injections and Dermal Fillers. The 20% discount cannot be used in conjunction with any other offer also.

Before and After Campaigns

Dr. DUCU London would like to collect and process:
(a) photographic images; and (b) video recordings; and (c) audio recordings; and (d) written testimonials (“the Material”) from you for creating educational and promotional material.

To the extent that this material contains information about your medical diagnosis and treatment, it would be regarded as sensitive data, which by law requires your explicit consent to allow us to process it.

If chosen to participate in this campaign you will be required to sign a legal consent form by which you will confirm that the person named in the release notice has agreed to the publication of the material by Dr. DUCU London both now and in the future.

By signing the release, you agree that we may use the material for promotional and informational purposes.
You grant Dr. DUCU London the right to use the material on its websites and in publications for use in its clinics and generally, which may include, but is not limited to media, posters, newsletters and newspapers, catalogues, video collages, etc.

You grant Dr. DUCU London the right to disclose the material to third parties and media.
You understand Dr. DUCU London may, and has the right to, crop and/or collage the material with others and understand that the material may be transmitted over the internet.

You agree that by signing the form, you release and forever discharge Dr. DUCU London, its agents, officers and employees, from any and all claims and demands arising out of or in connection with the use of the material, including but not limited to, any and all claims for invasion of privacy, defamation, or financial compensation and you waive all moral rights that you may have in the material.

All Treatment Packages

When purchasing a course of treatments, you will avail of a special discounted rate.
Payment Plan and pay per treatment options are available.
Prices quoted on our website are based on pre-paying for a course of treatments.
Clients must advise the staff at the time of booking and upon arrival at each appointment of the area that has been removed from the package.
No reduction in price is available where areas have been removed from the package.
Bookings must be made for all laser hair removal treatments.
All laser hair removal treatments must be booked in advance.
Payment must be made in advance.
Photo ID may be requested.

Cosmetic Injections T&Cs

• A deposit is required in advance for all cosmetic injection treatment bookings
• Bookings must be made in advance.
• Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
• The price per area treated will depend on the number of units required and the product used.
• The price is based on ml of dermal filler as recommended for the client by the treating Doctor/Dentist/Nurse.
• Products purchased in a package can only be used in one appointment.
• Packages cannot be split over appointments
• Clients may require less or more units to treat the selected area. If a client requires more than the maximum number of units to treat the selected areas, additional payment will be required. No refunds or reduction in price will be allowed if a client purchases a package but does not, or cannot safely, use all the product units in the package in the one appointment.
• The number of units administered will solely be at the discretion of the medical practitioner prescribing the product.
• Possible areas for treatment include frown lines, crow’s feet, forehead lines, lips, nasolabial folds, or cheeks.
• Standard terms and conditions for cosmetic injections apply.

Refer a Friend Program Terms & Conditions

Under the Dr. DUCU London Refer a Friend Program, clients of Therapie Clinic (the Advocate) who has purchased a course/service or products are invited to earn Referral Bonuses (Therapie Credit) by inviting Referees (as described below) to purchase a course/service or products with Dr. DUCU London. The following Dr. DUCU London Refer a Friend Program Terms & Conditions apply to the Advocate and Referees (together referred to as the participants) participating in the Therapie Clinic Refer a Friend Program.
Dr. DUCU London may suspend, terminate or change the terms and requirements of the Dr. DUCU London Refer a Friend Program Terms at any time and for any reason. A Referral Bonus (in the form of Therapie Credit) already earned in accordance with the Dr. DUCU London Refer a Friend Program Terms before such change, suspension or termination, will be honoured.

Information about the Referee:

By taking part in the Dr. DUCU London Refer a Friend Program, the Referee acknowledges that Dr. DUCU London mat at its sole discretion, share the Referee’s first name, and the status of the eligible purchase in the Advocates user account setting to inform the Advocate about the status of the earned Referral Bonus (Therapie Credit). Dr. DUCU London will not share the specific course/service/product purchased. If you do not want the Advocate to receive the information about you, please do not finalize the purchase/booking after you have used the Referral Link. Your participation in the Dr. DUCU London Refer a Friend Program will be stopped.

1. Eligibility
The Advocate must be an existing customer of Dr. DUCU London and the referee must be a new customer to Dr. DUCU London to avail of the Dr. DUCU London Refer a Friend Program. Referee must spend the minimum first purchase amount communicated to the Referee to be eligible for the offer.

2. Referral Bonus
A Referral Bonus can be earned as follows:

• The Advocate shares the referral link as provided on the Dr. DUCU London App/Website.
• A person receiving the link (the Referee), creates a booking/purchases a course/service/products through the Dr. DUCU London App/Website by clicking on the Referral Link.
• The Advocate and Referee must have registered on the Dr. DUCU London App/Website beforehand to avail of the Refer a Friend Program.
• Advocates and Referees must at all times be different persons.
• A purchase is considered an “Eligible Purchase” when it has been made by the Referee by clicking on the Referral Link and the total cost of the purchase as made via Dr. DUCU London is greater than the minimum spend communicated to the Referee. Dr. DUCU London will only recognize one Eligible Purchase per Referee to count for Therapie Credit.
• Each Referee may only make use once of a Referral Link to create an Eligible Purchase, regardless if the Referee received or had access to separate Referral Links from different Advocates.
• Dr. DUCU London will, if it has determined in its sole discretion, that the Advocate and Referee have complied with and fulfilled the Dr. DUCU London Refer a Friend Program Terms, confirm that the Advocate and the Referee have earned the bonus (Therapie Credit) as described in the invitation to participate in the Dr. DUCU London Refer a Friend Program.
• Bonus Referral (Therapie Credit) received from the Refer a Friend Program not redeemed within 12 months after it’s confirmation by Dr. DUCU London will automatically expire. The Referral Bonus cannot be transferred, exchanged for any cash or money or sold.
• Therapie Credit earned from the Dr. DUCU London Refer a Friend Program is valid for all Referral Bonuses that have been confirmed after July 2019 only. Therapie Credit does not apply to any other Refer a Friend Programs before this time.
• Each Referee may only make use once of the Referral Link, also if the referee received or has access to separate Referral Links from different Advocates.
• The calculation of the Referral Bonus is an automatic procedure based on the use of the Referral Links and the creation of Eligible Purchases through the Dr. DUCU London App/Website. Dr. DUCU London retains the right to, at its sole discretion, review the compliance with the Dr. DUCU London Refer a Friend Program terms.

3. Displaying Referral Links
The Advocate shall not share or publish the Referral Links where there is no reasonable basis for believing that recipients are genuine and appreciate the invitation stated through the Referral Link and not in violation of applicable anti-spam laws. The Advocate shall indemnify and hold Dr. DUCU London, its directors, officers, employees, shareholders, agents and successors harmless, from and against any claims that may arise from any unlawful forwarding or sharing of the Referral Link.

4. Miscellaneous

• Dr. DUCU London retains the right to investigate the participation in the Dr. DUCU London Refer a Friend Program for any fraudulent activities and take any measures to end them. These measures may comprise that Dr. DUCU London at its own discretion cancels an Eligible Purchase. Referral Bonus (Therapie Credit) earned through fraudulent activities and activities in violation of these Dr. DUCU London Refer a Friend Program terms will be null and void and repayment may be requested by Dr. DUCU London.
• Dr. DUCU London may suspend, terminate or change the terms and requirements of the Dr. DUCU London Refer a Friend Program Terms at any time and for any reason.
• If any provision of these terms is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such an event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and each participant will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

Therapie Loyalty Credit

When purchasing services or products at Dr. DUCU London clients can avail of loyalty credit. Dr. DUCU London may suspend, terminate or change the terms and requirements of the Dr. DUCU London Loyalty Credit at any time and for any reason.

This loyalty program is processed through the Dr. DUCU London app. Only purchases made after the client has registered for the Therapie Clinic app are eligible for loyalty credit.
Loyalty credit will show up in the wallet section of the app and can be redeemed off services and products. This credit has an expiry of 1 year. Any credit not redeemed within 1 year will automatically be deducted.

Refund Policy

Cancellations and Refunds

• Treatments/services are not transferable to other individuals or clinics
• We require at least 48 hours’ notice to be given for any appointment cancellation (See cancellation policy)
• In the case of pre-paid treatments, the full cost of treatment will be forfeited
• All items & purchases are non-refundable. This does not affect your statutory rights.

Prepaid Treatments

If you pre-pay for treatments in full you will avail of a discounted price. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics. Pre-paid treatments are valid for the time periods specified below:

Laser Hair Removal Expiry Dates

• Per session – 3 months
• Course of 3 – 18 months
• Course of 6 – 18 months
• Course of 10 – 18 months

Body Treatments

• Any Purchase – 12 months

Skin Treatments

• Single Purchase – 12 months
• Course – 12 months

Injectables

• Any Purchase – 12 months

48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited. (please see cancellation policy). You agree to these terms by purchasing pre-paid treatments.

Payment Methods

Dr. DUCU London accepts Cash, Visa, Visa Debit, Mastercard, One for all Vouchers, Dr. DUCU London Vouchers and selected Shopping Centres (check with individual clinics).
We accept American Express as a form of payment.